Newsletter
Citizen has suspended sales of its latest Wear OS smartwatch, the CZ Smart gen 2, citing serious technical issues with the device. According to Wired, both the company and users have found problems with the watch. With a wide-ranging list of bugs that indeed sound like they negatively impact the user experience.
Issues range from certain watch faces not being able to tell the time correctly to laggy software. Wired reviews editor Julian Chokkattu says he ran into problems with the watch freezing on certain screens. Another issue saw the YouQ features not working correctly. These are Citizen’s proprietary features that you won’t get on other Wear OS devices. And if they don’t work, there’s less of a reason to want the Wear OS option that Citizen offers over another brand. As these features are kind of a big selling point.
But the issues don’t end there. More bugs surfaced in the form of inaccuracies in both heart rate and sleep tracking features. Both of which are, again, pretty important features. For any smartwatch mind you, let alone just the one from Citizen. According to Chokkattu, users are complaining about the same types of bugs and in large numbers. Which is not great. For Citizen or its customers.
Citizen will suspend sales of its new Wear OS smartwatch indefinitely
Unfortunately, there’s no confirmation for customers when the watch will go back on sale. The company has confirmed though that it’s investigating the issues that customers have been reporting. And in the interim, is suspending sales of all touchscreen Wear OS CZ Smart Gen 2 watches until further notice. It’s also recalled all review models.
Additionally, it sounds like the company is working with customers to figure out a solution. Though it doesn’t appear to give any details on what possible solutions there may be. Worth noting is that these issues aren’t impacting the CZ Smart Hybrid models. Just those running on Wear OS. All told there are 11 models that this includes. Which are the MX1003-71X, MX1000-28X, MX1000-01X, MX1000-52X, MX1005-83X, MX1002-57X, MX1018-06X, MX1017-50X, MX1010-59X, MX1011-05X, and MX1016-28X.
If you’ve purchased any of those models and have had some of these issues, or are experiencing other issues that are impacting the experience, you should get in touch with Citizen.